Frequently Asked Questions
Everything you need to know about shopping with PokeRand.
What is the typical shipping timeframe for my order?
We offer worldwide shipping. Orders are typically processed within 1-3 business days, and standard shipping usually takes 7-14 business days depending on your location.
What is your return policy for fashion items?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite garments for the perfect fit.
What payment methods do you accept?
PokeRand accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal so you can follow your package's journey.
Are your materials sustainably sourced?
At PokeRand, we are committed to quality. We partner with manufacturers who prioritize ethical production and use high-quality, durable fabrics designed to last.